08.30|09.00
Registration of participants

09.00|09.30
Greetings Regional Healthcare Officer and President of ARS

09.30|10.00
Welcome and opening remarks
Bruno Gridelli – AD UPMC Italy and Executive Vice President UPMC International
Angelo Luca – CEO ISMETT

10.00|10.30
Lecture: Pursuit of the Perfect Patient Experience: Twenty Years of Applying Lean At Virginia Mason Medical Center
Henry Otero MD – Executive Sensei, Virginia Mason Institute 

10.30|10.50
Coffee break


SESSION I | Use of Lean six sigma in healthcare to improve quality of care and patient satisfaction
Moderators: Filippo Azzali, Tommaso Mannone, Giuseppe Murolo

10.50|11.10 
Using Value stream mapping and discrete event simulation to improve efficiency of oncology department
Sergio Fichera – Full Professor of Manufacturing and Production Systems, University of Catania

11.10|11.30
Leanthinking: the experience of usl Toscana South East division
Silvia Bellucci – USL Toscana Sud-Est

11.30|11.50 
Lean Program in Humanitas: a journey towards a Lean Hospital
Giulia Goretti – Clinical process improvement and Lean manager

11.50|12.00 
Q&A

 


SESSION II | Implementation of Lean Programs: ingredients for success
Moderators: Antonella Campo, Alberto Fiore, Alberto Firenze 

12.00|12.20 
“L’EANsieme vincente”: Experience of Poliambulanza
Walter Gomarasca – Health Director Poliambulanza

12.20|12.40
Designing for Zero Defects, Creating a Sustainable Lean Six Sigma Program
Eric D. Bakow – Project Director, Lean Six Sigma, UPMC Health Plan

12.40|13.00
Lean management: between strategy and operativity
Alessandro Bacci – Professor of Economics and Business Administration and Lean Management, University of Siena
Nicolò Pestelli – Management Consultant in Healthcare, University of Florence

13.00|13.10
Q&A

13.10|14.00 
Lunch

14.00|14.30
Reducing Hospital Mortality by  Reducing Variability
Lecture: David L. Burwell, MD – MBA – VP of Clinical Quality and Compliance, Chief Medical Information Officer – UPMC Altoona


SESSION III | Efficiency of processes in healthcare organizations: experiences in the Region
Moderators: Antonio Capodicasa, Amedeo Claudio Casiglia, Giangaetano D’Aleo

14.30|14.50
National Healthcare System: New financing levels to improve efficiency of processes efficient and efficacy of care
Barbara Cittadini – President of AIOP (Associazione Italiana Ospedalità Privata)

14.50|15.10
Will the Choosing Wisely campaign be effective in Sicily?
Domenico Colimberti – Regional Reference for Choosing Wisely Project

15.10|15.30 
Results of implementation of IHI Global Trigger Tool in the Regions of Sicily: much ado about nothing?
Vincenzo Parrinello – Quality Director Vittorio Emanuele Hospital, Catania

15.30|15.40 
Q&A


SESSION IV | ISMETT Quality Award
Moderators: Giuseppe Alongi, Giuseppe Arena, Cinzia Di Benedetto  

15.40|16.00 
ISMETT Quality Award
Barbara RagoneseDirector of Quality and Patient Safety, UPMC Italy-ISMETT 

16.00|16.30 
Presentation of the best three projects

  1. How can we optimize antifungal use in Solid Organ Transplant recipients? The ISMETT experience (10′)
    Alessandra Mularoni – Infectious Disease and Infection Control Service Director
  2. Assessing the appropriateness in prescription of urine culture: a new protocol for bacteriuria screening (10′)
    Maria Concetta Sorrentino – Clinical Pathology biologist
  3. Digital Management of the local Radiology warehouse (10′)
    Giuseppe Gallo – Radiology Technician

16.30|16.45 
Prize award ceremony

16.45|17.00 
Closing Remarks
Angelo Luca – Barbara Ragonese